SASSA Referred Status – Meaning, Reasons & Solution [2024]

The South African Social Security Agency (SASSA) is a national agency responsible for managing the country’s social security system. Applicants for SASSA grants may sometimes encounter a “referred” status during the application process. This status can be perplexing and worrisome, but understanding its meaning and implications can help mitigate concerns.

SASSA Referred Status

When applying for a grant from SASSA, your application undergoes several review stages. One potential outcome of this review process is having your application marked with a “preferred” status. This indicates that your application requires additional scrutiny.

Reasons for Additional Review

The primary purpose of this additional review is to ensure applicant eligibility and prevent fraudulent activities. SASSA has to ensure that only those who genuinely qualify to receive grants, and thorough checks are part of fulfilling this responsibility.

Suspicion and Internal Verification

If there’s any suspicion regarding the information provided in your application, SASSA will pause the application process and conduct an internal verification. This can occur due to inconsistencies in the submitted information or if the details match existing data in their system or other government databases.

Fraud Risk Scoring Verification Process

As part of the internal verification, SASSA employs a Fraud Risk Scoring verification process. This involves cross-checking the applicant’s ID, phone number, and other details against a database to detect any history of fraudulent activity. If a match is found, it could indicate identity theft or fraud, necessitating further examination.

Implications of the Referred Status

While the “referred” status may cause concern, it’s crucial to understand that it is a standard part of SASSA’s review process. It doesn’t automatically signify a problem with your application or that you will be denied a grant. Instead, it reflects SASSA’s commitment to verifying information to ensure grants are awarded to eligible individuals.

Common Reasons for SASSA Referred Status

Several factors can trigger a “referred” status in your SASSA application. The most common reasons include:

Missing Phone Number and Email

If your application lacks your email or phone number, it may lead to a “referred” status. Ensure your SASSA application includes your current contact details.

Personal Details Found in Other Databases

Your personal or identification information appearing in other governmental aid databases, such as the Unemployment Insurance Fund (UIF), the National Student Financial Aid Scheme (NSFAS), or the South African Revenue Service (SARS), can lead to a “referred” status. This suggests a possible duplication of benefits, prompting further investigation.

Incomplete or Incorrect Documents

Submitting incomplete or incorrect documents can result in a “referred” status. Ensure all information provided in your SASSA application is accurate and up-to-date to avoid such issues.

Duplicate Applications

Applying multiple times for the SRD grant or using identical details across different SASSA grants can flag your application as potentially fraudulent, leading to a “referred” status. Remember, SASSA processes only one application per unique ID card number.

Fraud Activity Suspected or SAFPS Record

If your details appear in the South African Fraud Prevention Services (SAFPS) database or other criminal databases, your application might be marked as “referred” for additional scrutiny. If you believe your details are mistakenly included, contact SAFPS directly for removal.

Mistake in Changing Banking Details

Submitting incorrect details when applying for or renewing a SASSA card can result in a “referred” status. Ensure accuracy in all provided information.

These reasons are typical scenarios that could lead to your SASSA status being displayed as referred. However, there might be other causes, which can be verified by reaching out to SASSA.

How to Resolve the SASSA Referred Status

To resolve the SASSA referred status, follow a three-step process:

1. Identify the Cause: Determine the precise reason for your application’s referred status by reviewing potential causes or contacting SASSA.
2. Address the Issue: Follow the provided guidelines to rectify the issue.
3. Provide Evidence: Submit evidence to SASSA to confirm that the issue has been resolved.

Finding the Exact Reason for Your Referred Status

Begin by reviewing all potential reasons mentioned earlier to ascertain the specific cause for your application’s status. If you cannot determine the cause, it’s necessary to contact SASSA. Here are three methods to reach out to them:

1. Reach Out to SASSA via Their Helpline
   • Dial the SASSA helpline at 0800 60 10 11.
   • Choose the option to connect with a live representative.
   • Inquire about the reason for your application’s referred status.
   • Provide your application reference number, ID card number, and the phone number used when applying.
   • The representative will verify your identity and inform you of the reason for the referred status, guiding you through the necessary steps to resolve the issue.
2. Visit SASSA Offices
   • For in-person assistance, visit your nearest SASSA office with your ID and the phone number linked to your application.
3. Email SASSA
   • Email SASSA at their official address, providing your reference number, ID, and contact details to inquire about the status.

Conclusion

The SASSA referred status is a vital part of the application review process designed to ensure eligibility and prevent fraud. Although it may cause delays in processing your application, it is a necessary step to maintain the integrity of the social security system. By understanding the reasons behind this status and following the steps to resolve it, applicants can navigate the process more smoothly and ensure their eligibility for SASSA grants.