SASSA Reconsideration Application Process

If your SASSA grant application has been declined, you have the right to request a reconsideration. This process is essential to ensure all applicants receive a fair evaluation based on SASSA’s eligibility criteria. Reconsideration allows you to provide additional information or correct errors that may have led to the rejection of your application. This guide will walk you through the steps to request reconsideration both online and offline.

What is SASSA Reconsideration?

Reconsideration is the first step you can take if your SASSA grant application is declined. It provides an opportunity to present new information or rectify any mistakes that might have caused your application to be rejected. Essentially, it’s a second chance for your application to be reviewed by SASSA with the updated information.

Note: No new reconsideration applications will be accepted for the period from May 2020 to March 2022. However, if your grant application was declined for any period from April 2022 onward, you can submit a reconsideration application following the steps outlined in this guide.

SASSA Reconsideration Application Process Online

Applying for SASSA reconsideration online is a straightforward process. Here’s how to do it:

1. Visit the DSD Website: Go to its official website.
2. Enter Your Details: Input your 13-digit South African ID number and the registered phone number used for your initial application.
3. Receive an OTP: Click the “send pin” button to receive a One-Time Pin (OTP) on your registered phone number.
4. Login: Enter the OTP to log in.
5. Access Reconsideration: Navigate to the Reconsideration tab at the top and click on it.
6. Select the Month: Choose the month for which you’re applying for reconsideration.
7. Provide Your Reason: In the “Reason for Appeal” section, explain why you believe your grant was unfairly declined or how your circumstances have changed.
8. Attach Documents: Upload any relevant supporting documents.
9. Review and Submit: Carefully review all your information and submit your reconsideration request.

Note: The review process by SASSA can take up to 90 days. During this period, you might be asked to provide additional documents. Ensure your phone number is correct and active to receive any communications from SASSA.

SASSA Reconsideration Application Process Offline

If you prefer to handle the process offline or don’t have internet access, you can visit a SASSA office in person. Here’s how:

1. Visit a SASSA Office: Go to your nearest SASSA office. Arriving early can help you avoid long queues.
2. Bring Necessary Documents: Carry your South African ID book/card and its photocopy, the original decision letter from SASSA that you wish to appeal, and any other relevant documents.
3. Complete the Form: Request and fill out the reconsideration form provided at the office. Ensure all sections are accurately completed.
4. Explain Your Case: Clearly state why you believe your application should be reconsidered. This could be due to changes in your circumstances or errors by SASSA.
5. Submit the Form: Hand in your completed form along with all necessary documents to a SASSA agent.
6. Get an Acknowledgement: Make sure to receive an acknowledgment of receipt, proving you submitted your reconsideration application.

Note: The review process may take some time. You will be contacted with the outcome of your reconsideration request.

Checking the Status of Your SASSA Reconsideration

To check the status of your SASSA reconsideration online:

1. Visit the SASSA Status Website: Go to the SASSA status page.
2. Enter Your Details: Input your 13-digit South African ID and phone number.
3. Check Status: Click on the “Check Status” button to view your reconsideration status.

Understanding SASSA Reconsideration Outcomes

When you apply for reconsideration, there are three possible outcomes:

1. Approved: If your reconsideration is approved, SASSA has re-evaluated your application and found you eligible. You will receive grant payments from the month you applied.
2. Declined: If your reconsideration is declined, SASSA has reviewed your application again and determined you do not meet the eligibility criteria. The initial decision remains unchanged.
3. Pending: A pending status indicates that your reconsideration is still being reviewed. You may need to provide additional documents or information during this period.

Common Reasons for Reconsideration Rejection

Several reasons can lead to the rejection of your reconsideration application:

• Means Test Failure: Your income exceeds the limit set for the specific grant.
• Insufficient Documentation: The documents you provided are insufficient, outdated, or unverifiable.
• Identity Verification Issues: SASSA cannot validate your identity, citizenship, marital status, or other details.
• Medical Assessment for Disability Grants: Medical reports do not confirm the disability.
• Incorrect Bank Details: The bank account and phone number do not match your identity.
• Existing Social Grant: You already receive another social grant.
• Fraudulent Information: Any detected fraudulent information will lead to immediate rejection.

What to Do if Your Reconsideration is Rejected

If your reconsideration is declined, you have the right to appeal the decision. Appealing is the formal process to challenge a rejection. You have 90 days from the date of the written rejection to submit an appeal request to the Independent Tribunal for Social Assistance Appeals (ITSAA).

Frequently Asked Questions (FAQs)

How do I know if my SASSA reconsideration is approved?

 You will receive a notification via SMS about the decision on your reconsideration. Ensure you regularly check the status of your application.

Why is SASSA taking so long to approve?

 SASSA processes a large number of applications, each requiring careful review. While waiting, regularly check your status to stay informed.

How long is the waiting period for SRD reconsideration?

 The waiting period can be up to 90 days.

What supporting documents should I provide for the SRD R350 grant reconsideration? 

Proof of unemployment and need may be required for SRD R350 grant applicants.

Conclusion

Requesting a SASSA reconsideration is an essential step if your grant application has been declined. By following the online or offline processes outlined above, you can ensure that your application is fairly re-evaluated. Understanding the possible outcomes and reasons for rejection can help you prepare a thorough reconsideration request. Remember, if your reconsideration is also rejected, you have the right to appeal to the Independent Tribunal for Social Assistance Appeals within 90 days. Keep all your information up-to-date and ensure all communications with SASSA are timely and accurate to facilitate the process.